Register on the NHS Wales App

Appointments

Appointments can be made by telephoning during normal surgery hours. We have an email address which you can use for non-urgent requests for appointments or call backs, which is parkhouseprestatyn@wales.nhs.uk  We may respond by telephone or email.  By initiating contact by email you are consenting to us replying to you by email.

You can also register for the NHS Wales app which will give you access to some on line booking - please ask at Reception.

Routine appointments can be made two to three weeks in advance, which will enable us to offer you an appointment at a time best suitable to your requirements and preference of practitioner if available.

You will be asked about the nature of your appointment to enable reception staff to give you an appointment with the appropriate health care professional.

Same day appointment requests will be triaged by the nurse and she will book you in for a telephone or face to face consultation with the appropriate clinician if it is deemed clinically urgent.

Children under 16 years with acute presentations will be offered a same day consultation with an appropriate clinician (this may be a telephone consultation).

A GP appointment is for ten minutes.  Therefore, usually only one problem can be dealt with in this time.  If you have multiple problems that you feel may take more than 10 minutes, please let the Receptionist know when booking the appointment.

If you arrive more than 5 minutes late for your appointment, the clinician will not be able to see you.

Please remember Westfield surgery is a branch site and is closed on Wednesday and Friday afternoon.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.  Four of our nurses are prescribers.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. 

If you have given us your mobile telephone number you will be sent a text reminder - you can now cancel via this text reminder.

You can now also email your cancellation to us at Cancellations.w91028@wales.nhs.uk - please provide your DOB and time and date of appointment you wish to cancel.

Home Visits

Patients must telephone before 10:30 to request a visit for that day. Home visits are for housebound patients only.  The practice nurse will triage the visits on behalf of the doctor. Please give her as much information as possible to enable the doctor to allocate priority to house calls.

Please remember that several patients can be seen at the surgery in the time that it takes to do a home visit. Small children can usually be brought in and we will see them as quickly as possible.

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Sickness Certificates

You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer or on the HMRC website.

Evidence that you are sick

If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).

It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.

You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.

Statement of Fitness for Work - ’Fit Note'

The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.

For more information see the DirectGov website (where this information was sourced)

We can now offer the following additional services;

Mental Health Wellbeing Team

Audiology

Occupational Therapy

Long Term Conditions Nurse