Confidentiality & Medical Records

Medical confidentiality is the cornerstone of trust between doctor and patient and we keep your records secure and confidential.

The practice complies with data protection and access to medical records legislation.

For your direct care, either from the practice or within the NHS hospital service, we imply your consent to pass on relevant clinical information to other professional staff involved in your direct care.

Only when there is a legal basis for the transfer of data, we may pass limited and relevant information to other NHS organisations to improve the efficient management of the NHS, or to aid medical research.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information/Environmental Information Regulations

Information about the practice and environment, required for disclosure under these acts, can be made available to the public. All requests for such information should be made to the practice manager.  The FOI Publication Scheme is available from the practice manager.

Access to Records

In accordance with the General Data Protection Regulations and Access to Health Records Act, patients may request to see their medical records. Such requests should be made by completing a Subject Access Request form (available at Reception). No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact us, giving as much details as possible, and we will deal with your concerns appropriately. Further information is available at;

Listening to People: NHS Wales complaints, incidents and redress process | GOV.WALES

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.