This website uses cookies to function correctly.
You may delete cookies at any time but doing so may result in some parts of the site not working correctly.
 

Noticeboard

IMPORTANT

BT have to change Park House telephone system on Thursday 20th December. Therefore, the phones will be off from 12 midday, for up to 4 hours.

We apologise for any inconvenience this may cause but unfortunately, this is beyond our control.

 

 

Practice Policies

Confidentiality & Medical Records

Medical confidentiality is the cornerstone of trust between doctor and patient and we keep your records secure and confidential.

Locked blue folderThe practice complies with data protection and access to medical records legislation.

For your direct care, either from the practice or within the NHS hospital service, we imply your consent to pass on relevant clinical information to other professional staff involved in your direct care.

Only when there is a legal basis for the transfer of data, we may pass limited and relevant information to other NHS organisations to improve the efficient management of the NHS, or to aid medical research.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

 

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the General Data Protection Regulations and Access to Health Records Act, patients may request to see their medical records. Such requests should be made in writing or by completing a Subject Access Request form. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please write to the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.  There is also a website that tells you about the arrangements that are in place for looking into concerns, this is called 'Putting Things Right' and is available at www.puttingthingsright.wales.nhs.uk . Alternatively, the Health Board Concerns Team is based at Ysbyty Gwynedd, Bangor LL57 2PW telephone 01248 384194.  If you are unhappy with the outcome of your complaint you may be able to ask for the Ombudsman to look into it.  The Public Service Ombudsman for Wales can be contacted on 0845 6010987, Address - 1 Ffordd Yr Hen Gae, Pencoed, CF35 5LJ, OR www.ombudsman-wales.org.uk 

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
NHS WalesThis site is brought to you by My Surgery Website